The parties shall define the delivery terms in the purchase order by common agreement. Except by agreement to the contrary, the Customer is required to accept the delivery method agreed when placing the order. 

The Customer shall check on delivery that the entirety of his order has been delivered; if this is not the case, he shall inform H.R. of this within 24 hours of receipt of his order. Failing this, H.R. disclaims any responsibility in this respect. 

Unless otherwise specified in the purchase order, H.R. undertakes to make the delivery within a period of 30 working days from the date that the order is made. Exceeding the time scales indicated does not give the Customer any right to cancel the order, nor to claim damages except under the following conditions:

In the case of late delivery, the Customer must notify H.R. in writing within 8 days of the period having been exceeded. 
In the case of further delay of more than 20 working days, the Customer is entitled to demand the termination of the contract in writing.

When receiving the order, the Customer accepts the box(es) or the pallet(s) only if the packing seems unbroken and in good state. Otherwise, the Customer should refuse the delivery and inform H.R. within 24 hours.


4.5.1. The Customer can return a product within 14 days after reception without penalty fee or reason and this according to the right to cancel. You are not obliged to give a reason for return, though this can be useful for us to improve our service and product range. The costs to return the product are at the client's expenses.

Before you return a product, it can be useful to first send your request of return by email to

4.5.2. Conditions:

A product in return will only be accepted if it complies to our return conditions. Any deviation from these conditions may cause a refusal of the return:

  • Products have to be undamaged and in the original undamaged and unopened packaging. If you do install or use the products, it means you accept the products.

  • The original packaging always has to be within at least one outer packaging.

  • The original packaging cannot in any way be smeared (for example by labels, stickers, damages, markings, etc.).

4.5.3. Exceptions:

  • The right of withdrawal does not apply to tailor-made products for the customer, customization or products that are clearly intended for a specific person. Made-to-measure cables, for example, will not be accepted as returns, but cables with a standard size can be returned.

  • The right of withdrawal does not apply to products that are used, damaged or incomplete.

  • The European right of withdrawal does not apply to corporate customers (i.e. customers with a business name and/or VAT number).

  • The European right of withdrawal only applies to orders delivered in the 28 EU member states + Iceland, Liechtenstein and Norway.

4.5.4. Method of withdrawal and return:

Follow the steps below if you wish to withdraw and return your order.

Inform us by email ( that you want return your purchased product, and this within 14 days following the day of reception of the ordered product. Be sure to always state your customer number, invoice number and the product(s) you want to return. It is not required to give a reason for return, although this can be useful for us to improve our service and product offer.

Ship the product(s) at your expenses and risk to the return address you have received:


Rue Bronde 2

4801 Verviers – Belgium

If the product(s) goes/go missing or get damaged during return shipment, this will be your responsibility and H.R. cannot be held liable.

When we receive the returned product, we will check whether it complies with the conditions of return and inform you of our verdict by mail. If the product complies to our return conditions, we will refund you the full order amount.

Please note: we will only refund the paid price and the shipping costs - if there were any - to deliver the product to you. The shipping costs to return the product are always at your expense.

If the product only slightly deviates from our return policy (i.e. if the product is suitable for resale), the return can be accepted. However, you may be charged impairment charges in this case.

If the product does not comply to our conditions of return, they remain your property and you have to pick them up within 14 days. If desired, we can return the products at your expense with a transportation company. If the refused return product is still in our warehouse after 14 days, you will be informed by email that the product is no longer our responsibility. From then on we hold the right to charge you storage costs.

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